Culture Vulture Direct Reviews

I love this company. Have ordered many things over many years. Never had to send anything back. Latest order has been received, well packaged (even though it was glass) and both items totally unique and beautiful. Items have come very quickly ( within the week even through the postal strikes) I can only speak from my own experiences but highly rate the company.

I won't be ordering anything else from this company. In common with other reviewers, I find their systems to be shambolic, although some of their products are enticing. I deliberated long (too long, it seems), and hard before ordering a beautiful Nepalese hand-knitted hooded jacket. I rang in an order. The size I wanted was out of stock. This was weeks ago, in early October. I was very disappointed and asked if the jacket would be coming back into stock. The customer agent said she would enquire and ring back, which she eventually did. She said the jacket would not be coming back into stock. Fast forward to late November, and I received the Christmas catalogue (unsolicited). Guess what? The jacket was featured in the new catalogue! I was delighted and tried to order it online. Guess what? Out of stock. Why continue to put an item in successive catalogues if you can't supply it? The next catalogue will go straight into the recycling bin. Unopened.

Never requested this catalog. I have never purchased from this company. Would never buy this stuff. Straight in the trash. Waste of paper, ink, shipping resources, and mailbox space. Think before you randomly send people catalogs they did not request. We don't want it. Read CV's privacy policy which states they share your data with sister brands, data pools, in every instance they could possibly monetize you. They are not interested in your data protection, they are interested in monetizing your data for their sole purpose of putting as much money as they can in their own pockets. Your time dealing with this data removal request is the real casulty, contacting all these "sister"companies to get you removed, presuming they act in honor and will. This is an awakening, think before you buy, read their policies, before you get inundated with catalogs and solicitations. These instances have been great because, it has stopped me shopping, almost completely, and I have so much more time for more enriching things. Abuse leads to awakening and enlightenment. Thank you for the reminder, stop shopping! Spend time enriching yourself spiritually instead. Materialism is a distraction. You don't need it.

Used this company on numerous occasions and have never been disappointed. Good quality, unusual products, shipped efficiently and with care. Particularly like their support for Fair Trade.

I can’t sufficiently express my delight with every item I’ve so far bought from Culture Vulture.
The prompt service is terrific, everything well packaged and delivered with speed !
Five stars ?????
Plus a Thank you for the gorgeous catalogue ❤️

Can't fault anything and very good unusual quality items. Prompt, reliable service with beautiful products.

The amount of marketing is too much for me, but during a 1 minute silence to reflect upon the healthcare and frontline workers who have died from Covid-19, I get an 11am email about their newest products. Whether a human pushed the button or their emails are automated, they still represent the company and this was in such poor taste. I know they are trying to keep their businesses going - my own business is struggling beyond belief, but I am watching loved ones go to work not knowing if they will return with all of our lives changed forever. A one minute silence should not be too much to ask for. Ironically their webpage talks of supporting the NHS. Presumably only when the NHS are shopping. It tells you a lot about the nature of the business and their priorities so I won't be shopping with them again.

Avoid avoid avoid bunch of rip off merchants..am starting legal proceedings against them ..they will take your money then deny they have cashed cheque..you will never get the order!!! Con artists !!!!!!

I didn't even get to have a purchasing experience with Culture Vulture. Had a catalogue through with The Week magazine and were some lovely items so decided to order some things for Christmas, focusing on an embroidered faux leopard rug for my daughters first Christmas. Tried to order it but it was out of stock. Asked for a notification when they received more which I got some days later, but when I went to order it there was suddenly no stock left. I asked for a further notification when it came back in, which I received several days later. Tried to order it when I saw the email only 8 hours after it arrived in my inbox, only to face the out of stock message again. Apparently they have no more stock of this (evidently popular) item ever coming in again. I am really disappointed with the experience and feeling let down several times. I won't be looking to attempt to buy anything from them in the future, despite the allure of the lovely objects advertised.

BEWARE! I ordered an advent calendar with time to spare for its delivery. Culture Vulture didn't bother to post it for two days then sent me an email saying it would be delivered by Parcelforce 48. The tracking number they sent was invalid. Postal cost very high. Rang to find out what was happening. The woman I spoke to could not care less. She basically said that's just the way it is. If you wanted your advent calendar sent out quickly you have to pay £9.99! More than the item cost! She said she didn't know anything about the tracking number so tough luck. Disgraceful. She really didn't care and the calendar will now arrive maybe on the 5th or 6th December. Rotten.

My wife bought a VERY expensive top from Culture Vulture , well in excess of £100 . Not only was the top different from the one shown on their website and catalogue , but we had to pay for the delivery of the wrong item, and also had to pay for the return of the item , all at our own cost! Do yourself a large favour and order from one of the multitude of REPUTABLE shopping outlets online, and save yourself the hassle.

We ordered a book but within under an hour found it was not suitable for the intended recipient and so emailed to cancel - the only way possible to cancel on a Sunday evening it seemed. We confirmd this on the phone the following day and were told the order would be stopped. A few days later having heard nothing we rang to get confirmation that the cancellation had gone ahead. The member of staff said it had not so far and actually indicated that any emails to the Company were unlikely to be dealt with - they were poor at customer service he said. He did however say he would put the refund in hand and indicated that it had been done on the system. But then a few more day later we were told the book was on its way. When it arrived we asked for a return paid label which arrived a few further days on. Then another of these arrived unrequested. Then we were told that the refund had been made but this did not include the whacking £4.99 postage on the original order of £8.99. So now it seems that we have paid £4.99 because of the complete chaos that seems to envelope the Company. A customer service rep could not put us through to the necessary place but another said the postage would be refunded that evening. It wasn't. Several emails have not been replied to but we will continue to fight for the £4.99 as a matter of principle and update this review accordingly. But we suggest that anyone else should save themselves the hassle on dealing with this dysfunctional trader. Stick to Amazon!!

Avoid this company at all costs, to this day I am still waiting for a reply from their customer services department (who I assume don't even exist?!) after 3 emails. Buy the same products elsewhere and avoid using these crooks!

The order and products were okay. But nowhere did I request culture vulture to send me constant junk mail. I did not even give my address to culture vulture, they have simply sent junk mail (catalogues) to every single address I send orders too. Plus there is nowhere on my profile on their site to stop this junk mail! I find this abusive.

I ordered a pair of painted metal garden chairs on 9/4/15 for next day delivery. They arrived perfectly packaged but, when unwrapped, both chairs were badly chipped in several places. This damage had obviously occurred prior to despatch. I called the company who arranged to collect the chairs & asked whether I wanted an exchange or refund. As an exchange necessitated waiting for the damaged chairs to be received back into the warehouse I opted to get a refund and reorder a new pair that day. My next day delivery charge was refunded. I was assured that the reorder would be fully checked for quality prior to despatch.
On reordering I discovered the chairs were out of stock but I placed the order anyway as by now I was willing to wait if it meant getting a perfect pair of chairs.
The second pair arrived today, 29/4/15. Again the packaging was perfectly intact and the chairs were completely bubble wrapped. Again, not only were both chairs chipped but one chair was missing a back bolt and the painted bolt caps were of two different types which would have looked very odd on assembly.
I duly phoned the company again where an advisor once again arranged for the items to be collected and, this time, an exchange raised. The advisor was unsure of the quality control procedure prior to despatch but said she was putting notes on my account so the replacement chairs would be checked. She then pointed out that the only phone number for this company is 'only an order line' so that was all she could do.
I recalled the company phone number and asked to be put through to customer services only to be told that that was who I was speaking to. When I explained that the previous advisor had told me it was only an order line she replied 'no, we do everything'. I went through the whole rigmarole of the damaged chairs with this new advisor only for her to reply that collecting and replacing the chairs was 'all they could do' and that I would just have to 'hope for the best' that the third pair of chairs was not damaged. Considering the damage is obviously taking place pre despatch I find this response unacceptable. Not what I would call good customer service.
All I want is an unchipped pair of garden chairs with all bolts present and matching - not much to ask for £150 is it? If I didn't like the chairs so much or I could have purchased them elsewhere (and believe me I've tried) I would have given up with Culture Vulture much sooner.